Terms of Service

1. Agreement and operator

These Terms govern your access to RogalMail, an email marketing service operated by Rogal Marketing Agency in British Columbia, Canada (“RogalMail,” “we,” or “us”). By registering, accessing, or using the service, you accept these Terms, our Privacy Policy, and our Acceptable Use Policy (AUP). If you use RogalMail for an organization, you confirm you have authority to bind that organization.

2. Eligibility and account responsibility

You must be legally able to enter a binding contract and provide accurate registration and billing information. You are responsible for your account, invited users, credentials, sender domains, contact permissions, message content, and activities using the account. Protect passwords and inform us promptly through our contact page if you suspect unauthorized access. Each user must use their own authorized access.

3. Permission-based sending

RogalMail is for confirmed, permission-based email marketing. Only send marketing email to recipients who expressly opted in and whose consent can be demonstrated. Do not use purchased, rented, harvested, scraped, or third-party lists lacking directly verifiable consent. You must maintain consent records, identify your business, use truthful headers and subject lines, include required contact information and an effective unsubscribe in every marketing message, and promptly honour all opt-outs. CASL, CAN-SPAM, and other applicable privacy, consumer-protection, anti-spam, and data-protection laws apply. Our AUP is part of these Terms and may be stricter than local law.

4. Service, limits, and changes

The Free plan includes 1,000 contacts, 3,000 sends/month, one seat, campaigns, one welcome automation with a single email, and a “Powered by RogalMail” footer. The Starter plan includes unlimited contacts, 25,000 sends/month, up to three automations, unlimited team seats, and no required branding footer; additional send capacity can be added by purchasing send blocks (US$5 per 10,000 sends). Store automations, A/B testing, and the general API are not included; API keys scoped to transactional email are included. The Pro plan includes unlimited contacts and 200,000 sends/month, all features unlocked, and no required branding footer. Transactional email, priority support and promotional forms (spin-to-win and exit-intent) are included on the Starter and Pro plans and are not included on the Free plan. Team seats are unlimited on every paid plan (Starter, Pro and Early Access). Free assisted migration, multiple connected stores and transactional sending on your own subdomain are included on the Pro plan. Features may roll out in stages and may depend on compatible external services. We may maintain, secure, improve, or discontinue individual features, but will provide reasonable notice of material non-emergency changes when practical. No uninterrupted or error-free operation is guaranteed.

Contact caps apply on the Free plan; send caps apply on all plans. Exceeding a cap may pause import, adding contacts, or sending. Limits do not waive suppression or consent requirements. We may apply technical protections to preserve sending reputation and the service.

5. Fees, renewal, and cancellation

Starter costs US$10 per month or US$100 per year, and Pro costs US$35 per month or US$350 per year, before applicable tax. We may change plan or send-block prices over time. Price changes take effect at your next renewal after we give you notice, and current prices are always disclosed at checkout before charging. Paid accounts may add send capacity in recurring blocks of 10,000 sends — US$5 per block per month on Starter, US$3 on Pro — which renew monthly until a block's renewal is cancelled; cancelled blocks remain usable through the paid period. Accounts scale beyond the included allowance by adding blocks; there is no separate high-volume tier. Plan prices are flat and never vary with the size of your contact list. Paid subscriptions renew on the selected monthly or annual cycle unless canceled. You authorize applicable recurring charges where billing is enabled. Cancel future renewal directly in Settings → Billing. You do not need to contact support to cancel; contact us if you need help with those controls. Cancellation stops future renewal at the end of the current paid period; paid access continues through that period unless the account is suspended for violations. Annual plans cancel differently: cancelling an annual plan ends it right away, the months you have used are charged at the plan's monthly rate, and the rest of what you paid for the year is refunded to your original payment method — the annual saving applies only when the full year runs, and you never pay for months you do not use. Cancellation does not delete your account or customer data. Except for the annual-plan refund described above and where required by applicable law, paid subscription periods and purchased send blocks are not refundable. We will disclose payment terms at checkout before charging; functionality that has not launched cannot be purchased.

6. Your content and data

You retain ownership of your submitted contact lists, creative work, and email content. You grant us a limited right to store, process, reproduce, and transmit that content only to operate, secure, support, and improve the service in accordance with these Terms and our Privacy Policy. You must have the rights and lawful basis necessary to upload and use the data. Do not upload sensitive personal information unless specifically permitted by us and legally authorized.

7. Deliverability and external providers

Delivery depends on recipient providers, domain authentication, sending reputation, network conditions, and third-party providers including Amazon SES. A successful submission does not guarantee inbox placement, opens, clicks, or sales. We may suppress addresses following bounces, complaints, or unsubscribes. Those suppression records may be retained as long as needed to prevent unwanted sending, including following deletion of a contact.

8. Suspension and termination

We may immediately suspend sending or account access if we detect or reasonably suspect spam, unsolicited lists, forged sender identity, prohibited content, security threats, excessive complaints or bounces, legal violations, or harm to other customers or service reputation. We may investigate, request proof of consent, restrict the service, or terminate serious or repeated offenders. An account suspension may block login. You may discontinue use and request account closure subject to legal and operational retention requirements.

9. Security and privacy

We use reasonable safeguards appropriate to the service, but no system is completely secure. You must promptly report security incidents involving your account. Our handling of personal data is described in the Privacy Policy. You are responsible for providing your own privacy notices and complying with laws applying to your contacts and campaigns.

10. Intellectual property

RogalMail software, branding, site design, and documentation belong to us or our licensors. These Terms grant a limited, revocable, non-transferable right to use the service as intended, not a transfer of intellectual property. You may not reverse engineer, misuse, resell, or interfere with the service except where applicable law expressly permits.

11. Disclaimers and liability

To the extent permitted by law, the service is provided “as is” and “as available,” without implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee delivery results or uninterrupted access. To the extent permitted by applicable law, neither party is liable to the other for indirect, incidental, consequential, special, or punitive damages, or lost profits, arising from the service. Our total liability for claims relating to the service will not exceed the amount paid to us by you in the 12 months before the event giving rise to the claim, except where such a limitation is prohibited by law, or for liability that cannot legally be limited. Nothing limits your statutory rights that cannot be waived.

12. Your indemnity

To the extent permitted by law, you agree to defend and indemnify RogalMail and its operator from third-party claims and reasonable costs arising out of your unlawful campaigns, lack of recipient consent, infringement by your content, or material breach of these Terms, except to the extent caused by our own wrongful conduct.

13. Law, disputes, and notices

These Terms are governed by the laws of British Columbia and applicable Canadian federal law, without excluding mandatory consumer protections that apply in your jurisdiction. Subject to applicable law, disputes will be brought in the courts of British Columbia. Before filing a claim, contact us and allow a reasonable opportunity to resolve it. We may give important notices within the service or to the account email address.

14. Updates and contact

We may update these Terms. Material changes will be announced through the site, account, or email when appropriate, with an effective date. Continued use after changes take effect indicates acceptance where permitted by law. Questions or account notices can be submitted through our contact page.